Client Survey
Please share your thoughts on your experience here with us at Jordan a salon ~ day spa. We appreciate your comments whether they are positive or negative. This will help us to serve you more effectively in the future.

Reservations:

1. Are you a New Client or an Existing Client? New Existing
2. Was it easy to make your appointment? Yes No
3. Did you receive a confirmation call or e-mail? Yes No
4. (Were we friendly and courteous on the phone? Yes No
5. Were you informed of the JAS Rewards Program or Online Booking? Yes No
6. Were we knowledgeable about services? Yes No
7. Did we address your questions and concerns? Yes No
8. Team member(s) who served you: I don't know

Check-in Process:

1. Did you receive a friendly welcome? Yes No
2. Did we help you feel relaxed and at ease? Yes No
3. Did we offer you a complementary beverage? Yes No
4. Were you offered a tour of our salon & spa? Yes No

Our Services:

1. What service(s) did you have?
2. Did your appointment begin in a timely manner? Yes No
3. Was your service provider courteous? Yes No
4. Did your service provider listen to your needs? Yes No
5. Were you happy with the quality of your service(s)? Yes No
6. Were you offered a scalp, hand or chair massage? Yes No
7. Were you told what products were used? Yes No
8. Were you offered a complimentary Make up Touch up? Yes No
9. Team member(s) who served you: I don't know
   

Our Environment / Atomosphere:

1. Was the salon clean? Yes No
2. How was the music?
3. How was the lighting?
4. How was the temperature?
5. Was the staff professional Yes No
6. Would you recommend us to a friend? Yes No
   
   What did you like the most about your visit with us?
   
   
   What did you like the least about your visit with us?
   
   
   What would you like to see different on your next visit?
   
   
   I would like to speak with someone from the salon Y es No
   If yes, please complete the following:
   Name Phone